FAQS PAGE
β FAQ β Symoneβs Luxe Collection
π§ Contact: Symonesluxecollection@outlook.com
ππ½βοΈ Do I need an account to shop?
No, you can check out as a guest.
ππ½βοΈ What products do you sell?
We offer wigs, bundles, and luxury hair accessories designed for protective styling and long-term use.
ππ½βοΈ Is your hair human hair?
Yes, our collections primarily feature high-quality human hair.
π¦ How long does processing take?
Processing takes 2β7 business days before shipping.
π How long is shipping?
Shipping typically takes 2β7 business days after processing within the U.S.
π How do I track my order?
You will receive tracking information via email once your order ships.
β My package says delivered but I donβt have it
Please contact your carrier first. Once marked βdelivered,β we are not responsible for lost or stolen packages.
π Do you accept returns?
No. All sales are final.
π° Do you offer refunds?
Only if:
- Wrong item was sent
- Item arrived damaged (must be reported within 48 hours)
𧴠Can I dye or heat style the hair?
Yes, but we recommend professional styling to avoid damage.
π§ What makes your brand different?
We focus on affordable luxury, beginner-friendly hair, and protective styling that supports confidence and everyday wear.